Public policy draft · July 27, 2026
Refund Policy
How refund, duplicate-charge, failure and dispute requests are reviewed.
Requesting review
Use the support route with the order reference and a concise reason. Do not send card numbers or identity documents through ordinary messages. Refunds, disputes and chargebacks are reviewed by a human.
Platform failures and duplicate charges
PlayableSpark will investigate verified duplicate charges, payment errors and cases where the platform cannot deliver the purchased package. A platform-caused failed generation does not permanently consume the game credit.
Custom production work
Because production begins from a customer-specific brief, the work already completed and any published delivery are relevant to review. This policy does not limit refund or cancellation rights that apply by law.
Effects of a refund or dispute
A verified refund or dispute is recorded immutably, excluded from the Founding qualifying count, and may suspend the related entitlement, delivery and hosting while the matter is resolved.
Human contact
Use the public support address for policy questions, rights complaints, refund review or security concerns. Do not send card numbers, credentials, identity documents or private campaign assets by ordinary email.